Return Policy

Return Policy: PetGroom

At PetGroom, we understand that sometimes a product may not meet your expectations or may not be suitable for your pet’s needs. Therefore, we have crafted a transparent and hassle-free return policy to ensure your satisfaction and peace of mind.

1. Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Returns are accepted within 7 days from the date of purchase.

2. Process:

• To initiate a return, please contact our customer service team at +91-9811003130 with your order details and reason for return.
• Once your return request is approved, we will provide you with a return authorization number (RAN) and instructions on how to proceed.
• Please ensure that the item is securely packaged to prevent damage during transit.

3. Refund or Exchange:

• Upon receiving the returned item and inspecting its condition, we will process your refund or exchange.
• Refunds will be issued to the original payment method used for the purchase.
• If you opt for an exchange, we will promptly ship out the replacement item to you.

4. Non-Returnable Items:

• Certain items are not eligible for return, including perishable goods, personalized items, and gift cards.
• We reserve the right to refuse returns on items that do not meet the eligibility criteria mentioned above.

5. Shipping Costs:

• Shipping costs associated with the return of an item are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.

7. Customer Satisfaction:

• At PetGroom, customer satisfaction is our top priority. If you have any concerns or questions regarding your purchase or our return policy, please don’t hesitate to reach out to our friendly customer service team.

Thank you for choosing PetGroom. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.

Sincerely, [Vinod Chandiramani] Customer Service Team, PetGroom